Refund policy

Returns & Refunds Policy

At SŌ PEACHY, we believe every drink experience should feel like something special. We carefully select and pair our ingredients, accessories and packaging so that every order arrives ready to be enjoyed.

If something isn't quite right, we're here to help.

30-Day Returns

We accept change-of-mind return requests within 30 days of delivery for eligible products.

To qualify for a change-of-mind return:

• Your product must be unused, unopened and in its original packaging.

• All components must be included and in their original condition.

• You must provide your order number or proof of purchase.

Due to the nature of our drink experiences, opened food and beverage ingredients cannot be returned for change-of-mind reasons.

Please contact info@sopeachy.co before sending anything back. We'll review your request and provide return instructions if approved.

Return postage for change-of-mind returns is the customer's responsibility.

These conditions apply only to change-of-mind returns and do not limit your rights under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

We take great care when preparing every SŌ PEACHY order.

If your order arrives damaged, contains a faulty product or isn't what you ordered, please contact us as soon as possible at info@sopeachy.co.

Include your order number, a brief description of the issue and photos where possible.

We'll review the situation and arrange an appropriate solution in accordance with your rights under Australian Consumer Law.

The Peachy Guarantee

If you don't love the taste, we'll make it right.

We want you to enjoy every SŌ PEACHY experience.

If a flavour isn't quite what you expected, get in touch and tell us about your experience.

We'll listen, review your feedback and work with you to find a suitable solution.

Our Peachy Guarantee is an additional promise from us and does not replace or limit your rights under Australian Consumer Law.

Exceptions & Non-Returnable Items

For change-of-mind returns, we cannot accept:

• Opened or used food and beverage ingredients.

• Products that have been used or are no longer in their original condition.

• Personalised or custom-made products.

• Gift cards or sale items.

These exclusions do not affect your statutory rights where a product is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Exchanges

If you'd like to exchange an eligible unopened product, please contact us before returning it.

We'll review your request and let you know what options are available.

For faulty or damaged items, your rights under Australian Consumer Law apply.

Refunds

Once an eligible return has been received and assessed, we'll let you know whether your refund has been approved.

Approved refunds will generally be processed to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, contact info@sopeachy.co.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product fails to meet these guarantees, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.

These rights apply regardless of our 30-day change-of-mind return period and are not affected by whether a product was purchased on sale.

Need a Hand?

We're always happy to help.

Email info@sopeachy.co with your order number and details of your enquiry, and we'll be in touch.