Cancellation policy

Pre-Order & Cancellation Policy

Last updated: 9 October 2026

At SŌ PEACHY, we want ordering your drink experience to be just as simple as enjoying it.

Here's everything you need to know about pre-orders, cancellations and changes to your order.

Pre-Orders

Some SŌ PEACHY products may be available for pre-order before they are ready for dispatch.

Our first collection will be available for pre-order from 16 October 2026, with dispatch expected to begin from 26 November 2026.

When you place a pre-order:

Full payment is collected securely at checkout.
Your order is reserved for fulfilment when stock becomes available.
Estimated dispatch dates are displayed on the relevant product pages.
You'll receive an order confirmation email after placing your order.
You'll receive a shipping confirmation with tracking details once your order has been dispatched, where tracking is available.

Please note that dispatch dates are estimates and may change due to production, supplier or shipping delays.

If a significant delay occurs, we'll contact you with an update and explain your available options, including any cancellation or refund rights under Australian Consumer Law.

Cancelling a Pre-Order

Changed your mind? We understand.

You can request to cancel your pre-order at any time before it has been dispatched.

To request a cancellation, please email info@sopeachy.co with your order number.

If your order has not entered fulfilment, we'll cancel it and arrange a refund to your original payment method.

If your order has already entered fulfilment, we'll review whether cancellation is still possible.

Once an order has been dispatched, cancellation may no longer be possible. However, you may still be eligible to request a return under our Returns & Refunds Policy.

Your rights under Australian Consumer Law apply regardless of your order's fulfilment status.

Changes to Your Order

Need to update your delivery address, gift message or order details?

Please contact us as soon as possible at info@sopeachy.co.

We'll do our best to accommodate changes before your order has been dispatched.

Once an order has entered fulfilment, changes may not always be possible.

Refunds

Where a cancellation is approved, refunds will be issued to your original payment method.

We aim to process approved refunds within 10 business days.

Please allow additional time for your bank or payment provider to complete the transaction.

For further information, please refer to our Returns & Refunds Policy.

Subscriptions & Try Before You Buy

SŌ PEACHY does not currently offer subscription purchases or try-before-you-buy arrangements.

If these services are introduced in the future, their terms and cancellation conditions will be made available before purchase.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

If a product is faulty, damaged, incorrectly described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a refund, replacement or other remedy.